Last updated: [DATE TO BE CONFIRMED]
At CRM Ultimate Limited (CRMUltimate) we respect and protect the privacy of our customers and of everyone who uses our websites and web application. We take reasonable precautions to protect your information from loss, misuse, unauthorised access and disclosure.
This policy, together with our terms of use and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It may change from time to time, so please check back periodically.
What we collect and why
In general you can visit our site without telling us who you are or revealing any personally identifiable information. Certain pages, however, invite you to give us your contact details voluntarily:
- Starting a free trial
- Purchase transactions
- The online support form
- Reporting an issue
- Requesting a feature
- Registering for our newsletter
What we ask for is typically your name, company name, telephone number and email address. The personal information you provide is used only to fulfil your request.
We use it to reply to requests for more information about our products and services, and to monitor and improve our website. We do not give, sell, trade or rent your personal information to third parties, except as required by law, subpoena or court order.
Security
We protect information in transit using TLS encryption, so what you enter is encrypted before it reaches us.
Our databases are held in data centres in the United Kingdom. Information you submit through our websites may be sent electronically to a database maintained in the UK. Physical, network and process security measures are in place, including firewalling and DDoS protection.
If you have questions about security on our website, write to hitesh@crmultimate.com.
Links to other sites
CRMUltimate.com contains links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read the privacy statement of any site that collects personally identifiable information about you.
Opting out
If you no longer wish to hear from us, reply to any of our emails with UNSUBSCRIBE in the subject line, or email hitesh@crmultimate.com with UNSUBSCRIBE in the subject line. Requests are usually processed immediately, but please allow five business days.
Your data in the software
Data entered or imported by users in your organisation remains your property. We will not use it, or make it available for use, without your permission.
On request we will provide an authorised user with a full export of your data in a common file format determined by us. Your data may be permanently deleted by us after you stop paying to use the service, or at your administrator's request.
When we may disclose information
We comply with the laws of the countries we operate from. We may disclose your personal information to third parties in these circumstances:
- If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer.
- If CRM Ultimate Limited, or substantially all of its assets, is acquired by a third party, in which case personal data it holds about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data to comply with a legal obligation, to enforce or apply our terms of use and other agreements, or to protect the rights, property or safety of CRM Ultimate Limited, our customers or others. This includes exchanging information with other organisations for fraud protection and credit risk reduction.
Legal disclosure
It is our policy to respect the privacy of our customers. Even so, we may need to disclose personal information where required by law and we have a good-faith belief that doing so is necessary to comply with a judicial proceeding, a court order, or legal process served on our website.
We may also do so where we believe it necessary to comply with the law or with legal process served on us, to protect and defend our rights or property, or to act in urgent circumstances to protect the personal safety of our customers or the public.
Changes to this policy
We may modify this privacy statement at any time, so please review it from time to time.
Who we are
For the purposes of UK data protection law, the data controller is CRM Ultimate Limited, a private limited company registered in England and Wales with company number [COMPANY NUMBER TO BE INSERTED], whose registered office is at Devonshire House, Manor Way, Borehamwood, WD6 1QQ, United Kingdom.
Questions, comments and requests about this policy are welcome and should be sent to hitesh@crmultimate.com.